Help and support
What is your refund policy?
- If you change your mind before the test kit is dispatched a full refund will be offered.
- If you change your mind once the test kit has been dispatched but before you have returned any samples for testing, we may be able to offer a partial refund.
- If some, or all, of your requested tests, can’t be completed by us, we will issue a partial refund based on the tests not completed.
- All other refunds will be at the discretion of the company.