Help and support

We aim to despatch all orders as quickly as possible. Most orders delivered to a UK address will arrive within 2-3 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer.

Need your order quickly?

Our priority service is available for just £20, ensuring you receive your results swiftly. With same-day dispatch through Royal Mail on all orders placed before 2:30pm Monday-Friday, you can have peace of mind knowing your results will arrive promptly. Simply select the priority service at the checkout to enjoy this expedited delivery option.

Please keep in mind that when using our priority delivery service, customers are required to visit their local post office to return their kit via special delivery. This step ensures the secure and reliable transportation of your samples. We apologise for any inconvenience this may cause, but rest assured that it helps us maintain the integrity of your testing process.

Please make sure someone is available to accept your priority delivery when it arrives, ensuring a seamless experience.

Your condom kit will arrive in simple, discreet packaging, designed to fit through a standard letterbox.

Each kit contains 12 (latex or non-latex) condoms in the size of your choice as well as 6 sachets of lubricant.

Please note: Your condom kit and test kit will arrive in separate packages.