Help and support
We aim to despatch all orders as quickly as possible. Most orders delivered to a UK address will arrive within 2-3 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer.
Need your order quickly?
Our priority service costs £20 and ensures you receive your results quickly. We offer same-day dispatch with Royal Mail on all orders placed before 2:30pm Monday-Friday. Samples are then fast-tracked through our lab and results are available within days. To order, simply select the priority service at the checkout.
Please note: When using our priority delivery service customers must go to their local post office to return their kit by special delivery.
You can contact our customer service team on 0333 344 4462 or by email at firstname.lastname@example.org. Our phone lines are open Monday – Friday 8am – 5pm (excluding bank holidays).