Help and support

Collecting samples Choosing a test Getting your results About our kits We're discreet and secure Refund policy Where's my kit? About us Closing your account Delivery Condom Kits Mpox
Refund policy
What is your refund policy?
  • If you change your mind before the test kit is dispatched a full refund will be offered.
  • If you change your mind (within 14 days) once the test kit has been dispatched but before you have returned any samples for testing, we may be able to offer a full refund, providing you return the test kit to us undamaged and in a re-saleable condition. (For more info please see our terms and conditions)
  • All other refunds will be at the discretion of the company.

You can only purchase one kit. You already have:

Do you want to replace it for

Keep test