Frequenty Asked Questions

Some common questions and their answers are below...

Why should I get an STI test?

Some STIs can show no symptoms yet can lead to serious future health problems, such as infertility. Please read about the STIs we offer testing for on our about STIs page.

How accurate are the results?

Although no test is 100%, we use the gold standard for testing. All diagnostic tests are carried out by the UK's leading STI pathology laboratory who also process hundreads of STI tests every day for the NHS.

What if my result comes back positive?

If you find you're positive, don't panic - most STis are easy and quick to treat. We're not able to offer an online treatment service, so if you do test positive you it's really important you contact your local GP or sexual health clinic to access free treatment. You can print out your results page as evidence of your positivity.

I want to check my results, but I've lost my 'Access Key'?

Don't worry, just drop us an email and let us know your tests 'PX' number (will be on the email or text message you received), your full name and date of birth and we will get back to you as soon as we can with your access key. You will then be able to view your results online.

I ordered a test but it's not arrived?

We dispatch most test kits within 24 hours and by Royal Mail 1st Class post, so your test kit should arrive within a day or two. If your test has not arrived within a week or so, it may have been lost in the post (out of the 1000s of tests we deal with, this does happen now and again). If you beleive your kit has been lost in the post, please send us an email and let us know it's not arrived (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

I returned my test, but I've not heard anything?

Our lab is quick to complete diagnostic testing and results are usually issued within 1-3 working days receipt of your sample, however some results can take longer (for example, for our 10-in-1 test please allow 7-10 working days). Your sample may have been delayed or even lost in the post (of the 1000s of tests we deal with, this does happen occasionally). If you've not heard anything within a week or two after posting, it's possible your sample was lost in the post. If you believe this may have happened, please send us an email and let us know it's not arrived (please include your full name and post code)- we will refund your order, then you may place a new order if you wish.

How long should I wait before getting a test?

Some of the infections we test for may not show up in a test for around 2 weeks after infection, so this is the length of time we would recommend waiting after a sexual encounter you feel may have put you at risk of infection.

I heard there was free testing for Chlamydia?

Currently free postal testing for just Chlamydia is available for many areas round the UK. If you order a test for Chlamydia we will let you know if you could get one for free before we ask you to pay. You can also find out about free chlamydia testing at www.freetest.me.

Request your test.me STI test today...