What do I do if I have problems collecting my sample?

If you follow our easy-to-follow guides, you shouldn’t have any problems collecting your sample – most customers return a successful sample on their first attempt.

Don’t worry if you do encounter some difficulty. Simply drop us an email at [email protected] and we’ll talk you through the process.

What happens after I have sent my sample?

Test results are normally ready within 3 working days of your sample arriving at our in-house laboratory. You will receive a text and an email when your results are ready. Login using the details sent through email to access your results. 

If you don’t receive your results within seven days of posting your sample, contact us.

You can only purchase one kit. You already have:

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